Fly99 treats your privacy as a priority. This document transparently explains how we collect, use, store, and protect your personal data as a member of the fly99 platform in Malaysia.
Before reading the full policy, here are the six core principles that guide how fly99 manages the personal data of all Malaysian members.
Key Summary: fly99 respects your privacy. We collect only the data we need, never sell your information to third parties, and give you full control over your own personal data. This policy clearly explains what we do with your data and why.
This Privacy Policy is published by fly99 ("we", "fly99", "Platform") and applies to all users and members who access or use the fly99 website and services under the domain fly99.in. This Policy explains in detail how fly99 collects, processes, stores, protects, and discloses your personal data in the context of your use of our digital entertainment platform.
Fly99 is a digital entertainment platform operating in Malaysia, offering slots, live casino, roulette, lottery, Sports Betting covering the Malaysia Super League, EPL, badminton and e-sports, along with a wide range of other online casino games. In delivering these services, fly99 necessarily collects certain personal data from members to ensure safe, compliant and effective operations.
By registering a fly99 account, accessing the platform, or using any of the services offered, you are giving your consent to fly99 to process your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the fly99 platform.
Official Language: This Privacy Policy is written in Bahasa Melayu as the official language of fly99 for the Malaysian market. In the event of any ambiguity or conflict in interpretation, the Bahasa Melayu version shall be final and binding.
Fly99 only collects personal data that is strictly necessary for the stated purposes. The following are the categories of data we may collect from you:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number, email address | Account communications, customer support |
| Financial Information | Bank account number, e-wallet details (TNG, GrabPay) | Processing deposits and withdrawals |
| Login Credentials | Username, password (stored in hashed form) | Account verification and security |
When you use the fly99 platform, our systems automatically record certain technical information necessary for the platform's secure and efficient operation:
Important Note: fly99 does not store credit or debit card numbers directly. All payments are processed through secure third-party payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX. fly99 only receives transaction confirmations, not full card details.
Fly99 uses the personal data collected for the following purposes, all of which are directly related to the provision and improvement of platform services:
Fly99 does not sell, rent or trade members' personal data to any third party for marketing or commercial purposes. However, there are limited circumstances where fly99 needs to share data with certain parties for legitimate operational reasons:
Fly99 shares necessary data with service providers that support our platform operations, including:
All third parties are bound by strict confidentiality agreements and are only permitted to use the shared data for purposes specified by fly99.
Fly99 may be required to disclose members' personal data to Malaysian authorities or relevant parties where there is a legitimate legal basis to do so, including court orders, criminal investigations, or applicable regulatory requirements.
In all data-sharing instances, fly99 ensures that only the minimum necessary data is shared, and all recipients are bound by confidentiality obligations held to the same standard we apply internally.
Fly99 continually invests in security infrastructure to ensure all members' personal data is protected to the highest achievable standard. The following are the key security measures we have in place:
Shared Responsibility: While fly99 takes all reasonable steps to protect your data, account security also depends on your own actions. Make sure your password is strong and unique, never share your login credentials with anyone, and contact us immediately if you suspect any suspicious activity on your fly99 account.
Fly99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Our general principle is: keep what is needed, remove what is no longer relevant.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout active account | Continuous service operations |
| Financial Transaction Records | 7 years after the transaction | Financial and legal audit requirements |
| Security & Access Logs | 12 months | Fraud detection and security investigations |
| Closed Account Data | 3 years after closure | Legal compliance requirements |
| Marketing Data (with consent) | Until consent is withdrawn | Fly99 promotional communications |
Once the retention period expires, fly99 will securely delete or anonymise the relevant data in accordance with established data disposal procedures. Anonymised data that can no longer be linked to any specific individual may be retained for analytics and service improvement purposes.
Fly99 respects your rights regarding the personal data we hold about you. The following are the rights you hold as a fly99 member in Malaysia:
To exercise any of these rights, please contact the fly99 support team by email at support@fly99.in, clearly stating your request. fly99 will respond within 14 business days and may require identity verification before processing your request.
Fly99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the fly99 platform.
You can manage or delete cookies at any time through your web browser settings. Please note, however, that removing or blocking essential cookies may affect the functionality of the fly99 platform and prevent you from accessing certain features or services.
Fly99 is a digital entertainment platform restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If fly99 discovers or is made aware that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on the fly99 platform are urged to contact our support team immediately at support@fly99.in.
Warning to Parents: Please ensure you monitor your children's access to online gambling platforms. fly99 employs various technical measures to prevent registration by minors, but parental supervision remains the most important line of defence.
Fly99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. All changes will be posted on this page along with a revised update date.
For material changes — meaning changes that significantly affect how we collect or use your personal data — fly99 will notify you by email or via an in-platform notice at least seven (7) days before the changes take effect. Your continued use of the fly99 platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy page periodically to stay informed about how fly99 manages your personal data. The date of the most recent update is always displayed at the top of this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or how fly99 handles your personal data, you are welcome to reach our team through the following channels:
The fly99 support team will respond to privacy-related requests within 14 business days. For requests that require identity verification, we may ask you to provide additional information to ensure the security and accuracy of your request.
For more information on how fly99 operates, please also refer to Terms & Conditions and Responsible Gaming Policy us.
Fly99 respects your right to your personal data. Below is a summary of the rights you can exercise at any time.
To exercise any of the above rights, contact us at support@fly99.in
Fly99 safeguards your personal data to the highest security standards. Register a free account today and enjoy over 1,000 games alongside more than 500,000 Malaysian members who already trust fly99.
We also encourage you to read our other related documents to fully understand how fly99 safeguards your interests as a member.